Frequently Asked Questions

Answers to Frequently Asked Questions are on this page. If you don’t find the answer, then please feel free to contact us via email or phone on 0418 118 541.

How does it work

Select what type of floral design you’d like to send on the ‘Order Here’ page. Then click on the ” Options” button and select your preferred size and/or price.

Mobile Friendly Website

If you’d like to add some extra blooms or gifts, you certainly can! They are listed below the product.

We will then design and deliver your flower box on the day of delivery. You won’t need to scroll through pages of pictures of arrangements.  Let’s save you some time. Just complete the details and pay. You’re done!  Rest assured that I will create a little box of flowers that are fresh and beautiful for your recipient.  We’ll send you a photo of it (flowerbox selfie) before it gets delivered so you know exactly what it looks like before the recipient contacts you.

When do you deliver? 

Deliveries are made Monday to Friday. We deliver each afternoon between midday and 5pm.  Schools are delivered before 3pm. If it’s a business delivery and the person leaves early, we recommend delivery to their home to be on the safe side. We wouldn’t want to miss them!

We deliver Monday to Friday around Newcastle and Maitland, the lower Hunter Valley and around the top of Lake Macquarie from Teralba to Belmont.  As we don’t deliver on weekends make sure you pre-order for Friday deliveries if you’d like something for the weekend.

If the recipient isn’t answering when we call, we will leave the flowerbox in a safe shady spot near the front door. We put a delivery card in the mailbox to let them know where it is.  We will also text you to let you know as well. We can text the recipient too if you submit their mobile number on the checkout details page.

Should the property have any of the following preventing us from safely delivering, we will call you.  A re-delivery charge of $10 may apply;

  • locked door/gate such as an apartment building or rural home
  • An unwilling dog for us to proceed and enter
  • Nowhere safe to leave the flowerbox
Where do you deliver?

Delivery Suburbs

Delivery is made around Newcastle suburbs for a flat delivery fee of $10.  We also deliver further afield up to Maitland and suburbs, around the top of Lake Macquarie from Teralba to Belmont. For areas further afield there is a delivery charge of $12-$20  If you’re unsure if we deliver to the address you can take a look at our Delivery Suburbs page. If the postcode for the suburb isn’t there then please call us on 0418 118 541 and we will let you know.

What flowers do you have? 

We source local seasonal fresh flowers from local growers and markets as we like to support local business ourselves.  We also select some imported flowers and flowers that are out of season here but available from overseas. Whilst we don’t stock every flower or every colour, this enables us to keep our prices down and affordable for our customers.  It also enables you to save time as you don’t need to scroll through pages of photos selecting what to send.  All the work is done for you.  You can be confident that what we will send will be beautiful, seasonal and fresh!

If you’d like to see some more of our flowerboxes each day, then please follow us on Instagram or Facebook.

We will send a ‘flowerbox selfie’ (photo) of your Flowerbox and also let you know when it was delivered directly via text to your mobile or email if overseas.  That way you know exactly what your recipient has received and is enjoying.

Do you deliver interstate? 

At this stage we deliver throughout Newcastle and Maitland suburbs as detailed above.  Just to be clear, we are not an interflora and we don’t deliver interstate.  Newcastle and environs is where we go.  That’s currently how far our little wheels will take us!

Can I pick up my flower box?

We can deliver your flowerbox to your home or work within our delivery area.  As we operate out of a studio, we do not have a shop to pick up from. We prefer to deliver to you as we are often out delivering so it’s easier to arrange that.

How do I pay for my flowers?  

Complete your order

In the ‘Order Here’ menu, select the box type you’d like to send and proceed to checkout. Complete the order details and pay using either PayPal or your credit card.  Alternatively, you can call us on  0418 118 541 with your card and order details and we can process it for you.

 Can I leave a comment or review?

Definitely! We love it when our customers share their experience. You can either leave a review on Google, or on our Instagram or Facebook pages. You’ll find us as ‘littleboxofflowers’

Here’s the link for our Google reviews!

Thanks for taking the time to share your feedback and telling your friends and family as it’s much appreciated. Here’s some reviews so far.

Can I get in contact with you? 

Of course! We are available by phone on 0418 118 541 or email, every Monday to Friday between 8am & 5pm. If you call and we don’t answer, we may be on another call or out delivering, so please do leave a message and we will call you right back.

If you have any other questions feel free to email me or call and I’ll be happy to help you.

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